Mexico Wants In

Mexico design conference raises the possibility of outsourcing  much closer to home

PUERTO VALLARTA, Mexico, June 1, 2007 - Mexico may not be the first country that jumps to mind when one thinks of outsourcing industrial design and styling. But if the government and schools of Mexico have their wish, their design students (hundreds of them flocked to the first ever DIMe v1.0, Diseno Industrial Mexico conference), should soon be able to take on outsourcing powerhouses of India and China.

Over 400 design students gather for DIMe in Puerto Vallarta, Mexico

Mexico had received considerable US investment after NAFTA. Most Americans are aware of US companies with factories clustered just over the border that churn out cheap goods. It's meant a lot of manufacturing jobs for Mexicans. Now, it seems that Mexico is setting its sights on exporting its intellectual assets, too.

To tell the story, Robert McNeel & Associates, a major sponsor of the event, invited four of us from the CAD press: Ralph Grabowski (see his blog postings about the event), Randall Newton, Al Dean and me.

The state of Jalisco, in which Puerto Vallarta is located, claims a large share of Mexico's foreign investment. It is proudest of Intel's Design Center in Guadalajara. Guadalajara is Jalisco's biggest city, and second biggest in Mexico (only Mexico City is bigger).

So why would a US company consider Mexico for outsourcing? Well, Puerto Vallarta is a world class resort. My hotel had a swim-up bar....  But forget that for a moment. Mexico neighbors the US, for God's sake! Your overseas office, design center, sweat shop -- call it what you will -- is just a short flight away. Puerta Vallarta was a 3.5 hour direct flight from San Francisco. A multi-stop flight to India will take two days on each end (actual flight time can be over 20 hours). A quick check shows Guadalajara to have one of Mexico's largest universities -- hence it's probably a good source of designers, engineers and other technical professionals.

Lost in Translation

The chief impediment to Mexico entering the international information/IT/outsourcing market is language. I am lucky to have some of the conference proceedings being translated but my lack of Spanish puts me at considerable disadvantage here and almost everywhere else. Even in Puerto Vallarta, a favorite vacation and retirement destination of many Americans, English is rare. Though spoken by many of the hotel's front line staff, it was only Spanish with taxi-drivers, waiters, shop keepers, etc.

Where's the Wi-Fi?

Though I stayed at a 5-star hotel, our rooms had no broadband Internet connection, a service that can now be considered standard in business hotels. Even after a company was contracted to set up wireless connection for us, my colleagues found themselves scrambling to connect. I suspect that if a 5-star hotel has this much trouble connecting its guests, coverage across the country may be spotty at best.

Also somewhat of a problem is "Mexico time," often offered as an explanation for being late. The conference itself was scheduled for 9am but started at 10:30. Or maybe the problem was the final schedule wasn't available till the morning of the conference. None in the milling crowd of attendees seemed to be surprised or bothered by this, but a lack of punctuality and planning would be maddening for American managers.

Still, many US companies could benefit from tapping into a labor force that is cheap, close and sounds eager to get started. By contrast, parts of the world currently associated with outsourcing are already feeling negative effects as superheated economies have caused rapidly escalating wages and rents, employee churn, inflation, etc.

Maybe it's finally time to take the Spanish course you had been thinking about.

Comments

[Peter]

There are many countries where the same problem exists. Portugal as a good example of a developed country but with very few/bad internet. Greek as well.

[Puerto Vallarta Condos]

(Where's the Wi-Fi?)
Most of the private condos in Puerto Vallarta now have WiFi. It sometimes takes the big hotels a wile to catch up to what the private sector is doing.
Jeff

[Puerto Vallarta Condos]

(Where's the Wi-Fi?)
Most of the private condos in Puerto Vallarta now have WiFi. It sometimes takes the big hotels a wile to catch up to what the private sector is doing.
Jeff

[DSL High Speed Internet Access]

I enjoyed reading this article and comments. DSL internet service providers offer the best of high speed internet.

[jenallewly]

I don't want to, she replied hotly. You're beautiful, Ember.

[Dave]

The solution for the language communications it can be difficult, but if you have a project manager that understand, speaks, and write English that will be a good communicator to the team will be a plus for all the designers. Just like India they have one contact person to interpret what the US client wants. Sometimes it’s frustrated to understand but it works. I will try some Mexican Designer just for a shoot. I will advice the Mexican telecommunications to expand the high speed connections to all commercial business a least. I know they have home-high speed connections, I was connected to the MSN chat room with some friends in Mexico and the connection was perfect. We were using Remote Desktop for sharing information for a design project.

Please reply back if you are interested in any project from US.
terpret

[ralphg]

To give Mexico some creidt, I had similar problems in New Zealand four years ago. Among the four hotels (3 - 5 star) I stayed at, none had high-speed internet in rooms. Two had no Internet at all, one had a lone computer with a fading monitor and slow connection speed next to the registration desk, and one had a business center with two computers. Perhaps the situation is better there today.